Tag Archives: hospitality

Springwood Makes News in the Lehigh Valley

You can read the article from The Morning Call HERE.

02 Behind the Front Desk

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Higher Prices Aren’t Scaring Away Summer Travelers

By: Kate Rogers Published May 08, 2014 FOXBusiness

Americans are welcoming summer vacation this year with open arms after a rough winter, but their gateway is going to cost more than in the past.

New data from travel site Orbitz finds 88% of Americans plan to take a summer vacation this year, up 11% year-over-year. Marita Hudson Thomas, Orbitz public relations director, says the numbers reinforce signs of a recovering economy.

“We had a horrible winter—one of the worst in history. People want to get to summer and the heat and warmth- they are running from the terrible winter.”

Summer travel costs are up this year, according to Orbitz, with airfare up 6% and hotel prices up by 12% across the reports’ top destinations.

But travelers say they are willing to spend more this year to vacation, with 51% saying they’d shell out $2,000 or more for their vacation this summer, versus 44% last year.

Travelers on a budget plan to use their travel rewards to pay for hotels and airfare and are willing to buy food and eat in their hotel rooms to save some cash.

More Americans are traveling to cities this year, Orbitz finds, and while hotel prices are up, travelers can find rooms for under $200 in half of the top 10 destinations. Most travelers plan to hit the road in June and July (71%).

This year, Cancun edged out Orlando as the top destination, which has consistently been in the top spot, Hudson Thomas says.

“It’s still a great family destination with Disneyworld” she says of Orlando. “Cancun is our only international destination this year.

The biggest crowds can be found on the Friday before Memorial Day and the biggest travel day will be Thursday, July 3, the report says.

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US Hotel Values Graph 10-2013STATE COLLEGE, Pennsylvania — Hotel values are set to increase through at least 2014, led by particularly strong gains in the economy segment, according to the latest Penn State Index of U.S. Hotel Values.

Hotel values are projected to increase 8.8% during 2013, equating to a per-key value of $106,957. During 2014, values are projected to increase 6.9% to a per-key value of $114,334, according to the index.

“Hotels continue to be a preferred investment during uncertain economic times. U.S. gross-domestic-product growth is expected to continue, but not at inspiring levels. Long-term interest rates are anticipated to remain fairly low. Unemployment is expected to continue to hover in the 7% range, keeping consumer spending relatively strong,” said John O’Neill, director of Penn State University’s School of Hospitality Management and creator of the index.

“Occupancy levels will be at or near their historical peak. Average daily rates are expected to register moderate gains. Construction activity is expected to remain moderate, or at least well below historical averages. Commercial and leisure transient hotel room demand is expected to stay pretty strong, whereas group demand is a bit dicey.

US Hotel Values 10-2013“Average U.S. hotels are expected to remain profitable in the near term,” he said.

NOTE: This article is largely reprinted from a recent article by Patrick Maycock, Editor-in-Chief, HotelNewsNow.com. I thought my readers would learn from it.
Dave Hogg

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Service Got You Down?

Service photoI’d hate to be in the shoes of a millionaire who wanders into this establishment with “only” a $100,000-limit Visa card and a wallet full of $50 bills.

“NO ICE CREAM FOR YOU!”

The following words of wisdom are strictly for those of us who elect – of our own free will – to go into the service business.  If you ever feel like posting something as uninviting as these signs at your primary guest interface, please do one or more of the following instead:

  1. Take a beach vacation.  (Maybe some “chill time” will knock some sanity back into you.)
  2. Go home and kick your pet.  Or go to a gym and kick a heavy bag.  Please, just kick something other than your guest.
  3. Visit a church on Sunday morning (God loves people more than anything;  perhaps you’ll learn from His example.)
  4. Find a different occupation.  (I hear they’re hiring 5,000 new IRS agents…)

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Recovering Economy Lifts Business Travel

A July 15, 2013 article in The New York Times says that travelers in the United States will spend about $273.3 billion on the road in 2013.  That’s a 4.3 percent increase over last year, and a reflection of stronger growth in domestic travel as the national economy stabilizes.

Of the estimated $273.3 billion, about $117.1 billion will be spent on group travel — meetings and conventions, conferences, incentive trips and the like. And $33.1 billion will be spent in the United States on international travel.  The information comes from a report that trade group Global Business Travel Association has released preceding its annual convention, which will be held early August in San Diego.

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Springwood Team Honored by Multiple Hotel Brands

Three-quarters of all of Springwood Hospitality’s teams have recently been honored with some of the highest awards their brands can bestow!

Springwood’s Homewood Suites by Hilton® York was named Hilton’s #1 Most Improved Extended-Stay Property in the world for 2012 at the annual Homewood Suites by Hilton® annual conference, which was held this month in Orlando, FL.  This property took yet another first-place honor at the conference when Sales Director Melissa Leonard was honored with the Director of Sales of the Year award for the entire Homewood Suites by Hilton® chain.

Springwood’s Homewood Suites by Hilton® York team was also recognized at the conference with the Connie Award (named for founder Conrad Hilton), for ranking in the top ten per cent of all Homewood Suites by Hilton® properties worldwide on a variety of performance measurements.

The staff at Springwood’s Country Inn & Suites, Hershey at the Park was recognized with the President’s Award at the Carlson-Rezidor annual conference in Miami earlier this month. This the highest honor awarded by Carlson-Rezidor Hotels among all of its hotel brands.  The award represents overall performance, on a variety of performance measurements, in the top 10% of all Carlson-Rezidor hotels worldwide.  The Carlson-Rezidor family of brands includes Country Inns & Suites and Radisson, among others.  This year marks the second year in a row that this property has been honored with the Carlson-Rezidor President’s Award at the conference.

The staff at Springwood’s Comfort Inn & Suites, York has earned Choice Hotels’ Gold Award for achieving overall performance in the top 10% of all Comfort Inn and Comfort Suites properties worldwide.  This award will be presented at the upcoming Choice Hotels annual conference.  This marks the second year in a row that the team has earned Choice Hotels’ Gold Award for its performance.

The only Springwood hotel not to take home top honors this year will be the Holiday Inn Express & Suites, York, because that hotel was undergoing a $2 million renovation/upgrade in the fourth quarter of 2012.  The construction took the property out of the running for the brand’s top awards.  The renovations and upgrades will be complete with construction of the new pool in April.

Springwood Hospitality is an entrepreneurial, hotel development and management company where the “Caring, Competent, Committed” company culture helps it achieve a high level of success.   Springwood will open its new Fairfield Inn & Suites by Marriott®, Hershey Chocolate Avenue on April 4th.  It will also soon begin construction on a new Hampton Inn & Suites on Queen Street @ I-83 in York, PA; and it is working on the development of a new luxury, extended-stay hotel on Buckeystown Pike in Frederick, MD.  Both of those hotels are expected to open for guests in 2014.

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U.S. hotel revenue gains expected in 2013

Reprinted from an article by Danny King today in Travel Weekly:

Steady growth in U.S. hotel demand won’t be tapering off soon, according to reports released Monday by PricewaterhouseCoopers (PwC) and Smith Travel Research (STR).

Growth will keep a steady pace through next year predominantly on room-rate increases, according to PWC.

Revenue per available room for 2013 will rise 5.6% in 2013 on a 4.8% increase in room rates, PwC said. Occupancy will hit 61.7%, which would mark four straight years of occupancy increases from a 54.6% rate in 2009.

As for 2012, PwC maintained its forecast for 6.5% RevPAR growth. U.S. RevPAR increased 8.2% last year.

Such forecasts were echoed, albeit cautiously, by hotel leaders speaking at the New York University International Hospitality Industry Investment Conference in New York on Monday morning.

“Performance still looks really good, but we’re worried about Europe, and we’re increasingly worried about domestic politics,” said Marriott International CEO Arne Sorenson on a conference panel. “Let’s hope that, like last year, business continues to perform strong.”

Dave Hogg – “Good news!”

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